fellbet Privacy Policy – How We Handle Your Personal Data

1 What Information We Collect

fellbet collects personal information from you in the following ways:

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Home address (city, province, region within the Philippines)
• Government-issued ID details provided during KYC verification
• Payment method information (bank account or e-wallet details for withdrawals)
• Any communications you send to our support team

Information collected automatically when you use the platform:

• Device type, operating system, and browser type
• IP address and approximate location (country/region level)
• Session activity including pages visited, games played, and bets placed
• Log data such as login timestamps and activity records
• Cookie and similar tracking data (see the Cookies section below)

2 Why We Collect This Information

Every category of data we collect has a specific purpose. The table below summarises the main uses:

We do not use your data for automated profiling that produces legal or significant effects on you without your knowledge. Responsible gaming monitoring is intended to protect players, not to disadvantage them.

3 How We Share Your Information

fellbet does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data may be shared in the following limited circumstances:

• Service providers: Payment processors, KYC verification providers, and platform infrastructure partners who require data access to deliver their services. These parties are bound by confidentiality obligations and may only use your data for the specific service they provide.
• Legal and compliance obligations: Where required by applicable Philippine law, a court order, or a legitimate request from a regulatory authority, we may be required to disclose certain information.
• Fraud prevention: In cases where fraudulent activity is suspected, information may be shared with relevant authorities or fraud prevention bodies to protect the platform and its users.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified if this occurs and your data becomes subject to a different privacy policy.

Any third party with whom we share data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond what is specified.

4 Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter, in accordance with applicable legal and regulatory requirements. Specifically:

• Account and KYC data is retained for the duration of your account and for a period after closure as required for compliance and dispute resolution purposes.
• Transaction records are retained for a minimum period as required by financial record-keeping obligations.
• Support communication records are retained for a reasonable period to allow for follow-up on unresolved matters.
• Where you request account deletion and no legal obligation requires retention, personal data will be removed or anonymised in a reasonable timeframe.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be associated with you.

5 Security Measures

Protecting your personal information is a core responsibility we take seriously. The following security measures are in place on the fellbet platform:

• SSL Encryption: All data transmitted between your browser or mobile device and our servers is encrypted using SSL/TLS technology. This protects your login credentials, personal details, and transaction data from interception in transit.
• OTP Verification: Withdrawals require one-time password (OTP) confirmation sent to your registered mobile number. This ensures that only the verified account holder can authorise fund transfers.
• Access Controls: Access to personal data stored on our systems is restricted to authorised personnel on a need-to-know basis. Internal access logs are maintained.
• Account Monitoring: Unusual account activity — such as login attempts from unrecognised devices or multiple failed authentication attempts — triggers security alerts and may result in temporary account holds pending verification.

No online platform can guarantee absolute security against all possible threats. We strongly encourage players to use a strong, unique password for their fellbet account and to enable all available security features. If you suspect unauthorised access to your account, contact support at [email protected] immediately.

6 Cookies and Tracking

fellbet uses cookies and similar technologies to improve your experience on the platform. Cookies are small data files stored on your device when you visit a website. They help us remember your session, maintain login state, and understand how the platform is being used.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session management and security cookies. The platform cannot operate correctly without them.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off, and how sessions typically progress. This data is aggregated and used to improve the platform.
• Preference cookies: Remember your platform settings and display preferences to improve your experience on return visits.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform, particularly essential session cookies required to stay logged in.

7 Your Rights as a Data Subject

Under the Philippines Data Privacy Act of 2012 and general privacy principles, you have the following rights with respect to your personal data held by fellbet:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal information is inaccurate or outdated, you can request that it be corrected.
• Right to Erasure: You can request the deletion of your personal data where it is no longer needed for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: You can object to specific uses of your data, particularly any use for marketing purposes.
• Right to Data Portability: You can request your data in a commonly used format where technically feasible.

To exercise any of these rights, contact the fellbet support team at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable requirements. Requests may require identity verification before we can act on them.

8 Minors and Age Restriction

The fellbet platform is strictly for users aged 21 years and above. We do not knowingly collect personal information from individuals under this age. If we become aware that personal data has been collected from a person under 21, the account will be closed and the data will be deleted.

Parents and guardians who believe a minor may have accessed the platform should contact support immediately at [email protected] so the matter can be addressed promptly.

9 Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When changes are made, the revised policy will be posted on this page with an updated date at the top.

We encourage you to review this page periodically. For significant changes, we will endeavour to notify registered users through the platform or by email. Continued use of fellbet after a policy update constitutes your acceptance of the revised terms.

The current version of this Privacy Policy is always available at fellbet.vu/privacy-policy. If you have questions about any specific provision, contact us at [email protected].